Relevant Information

Machu Picchu Trip Guide Travel S.A.C.

Machu Picchu Trip Guide is a formally established tour operator providing professional travel experiences across Cusco, Machu Picchu and Peru.

Our operations are guided by transparency, legality and professional standards so every traveler can submit a request through a clear official channel.

Company Name MACHUPICCHU TEAM TRAVEL S.A.C

Commercial Brand Machu Picchu Trip Guide

Tax ID / RUC 20614895722

Address Portal Nuevo Nro 270, Cusco

Email info@machupicchuteam.com

Machu Picchu official travel agency in Cusco

Virtual Complaints Book

Claim/Complaint Form

Submit your claim or complaint here. After sending the form, you will receive a copy by email.

Form number Assigned on submission

Provider MACHUPICCHU TEAM TRAVEL S.A.C

RUC 20614895722

Business address Portal Nuevo Nro 270, Cusco, Peru

1. Request type

Claim A disagreement related to purchased products or contracted services. Complaint A concern about customer service or an issue not directly related to the product or service.

2. Claimant consumer identification

Full name / Company name

ID document type

ID document number

Address

Phone

Email address

The consumer is a minor

3. Product or service identification

Type

Claimed amount (S/)

Product or service description

Booking, order or receipt number

Purchase or service date

4. Claim/complaint detail and consumer request

Claim or complaint details

Consumer request

5. Actions adopted by the provider

Reserved space for the response and actions adopted by MACHUPICCHU TEAM TRAVEL S.A.C.

6. Acceptance and security

I declare that the information provided is true and I accept the content of this Claim/Complaint Form. This checkbox replaces my signature in the virtual Complaints Book. I agree that my data may be used to handle this request and send the corresponding confirmation.

Security question: 4 + 1 = ?

Submitting a claim or complaint does not constitute a complaint before Indecopi and does not limit the consumer's right to use other dispute resolution mechanisms. The provider will respond within the current legal term of up to 15 business days.